Privacy Policy

Cromex.io (“Cromex,” “we,” “our,” or “us”) operates a peer-to-peer (P2P) cryptocurrency exchange platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services. By accessing or using Cromex.io, you agree to the terms of this Privacy Policy. 1. Information We Collect We may collect the following types of information: a. Personal Information Full name Email address Phone number Government-issued identification (for KYC/verification) Selfie or biometric verification data Payment details (bank account, UPI, wallet addresses) b. Transaction Information Trade history Payment confirmations Cryptocurrency wallet addresses Dispute and communication records between users c. Technical Information IP address Browser type and device information Operating system Access times and pages visited Cookies and tracking technologies 2. How We Use Your Information We use collected data to: Provide and maintain our services Facilitate P2P transactions between users Verify identity and prevent fraud (KYC/AML compliance) Resolve disputes between users Improve platform performance and user experience Communicate important updates, security alerts, and support messages Comply with legal and regulatory requirements 3. Sharing of Information We do not sell your personal data. However, we may share information in the following cases: a. With Other Users Limited information (such as username, trade history, and payment details) may be shared to complete transactions. b. With Service Providers Third-party vendors (KYC providers, payment processors, analytics tools) assisting in platform operations. c. Legal Requirements If required by law, regulation, or legal process To prevent fraud, security threats, or illegal activity d. Business Transfers In case of merger, acquisition, or asset sale 4. Data Security We implement industry-standard security measures, including: Encryption of sensitive data Secure servers and firewalls Access controls and authentication systems However, no system is completely secure. Users are responsible for safeguarding their account credentials. 5. Data Retention We retain your data: As long as your account is active As required for legal, regulatory, and compliance obligations For dispute resolution and fraud prevention 6. Cookies and Tracking Technologies We use cookies and similar technologies to: Enhance user experience Analyze site traffic Store user preferences You may disable cookies in your browser settings, though some features may not function properly. 7. Your Rights Depending on your jurisdiction, you may have the right to: Access your personal data Correct inaccurate information Request deletion of your data Restrict or object to data processing Withdraw consent To exercise these rights, contact us at: [Insert Contact Email] 8. International Users If you access Cromex.io from outside our operating jurisdiction, your data may be transferred and processed in other countries with different data protection laws. 9. Children’s Privacy Cromex.io is not intended for individuals under 18. We do not knowingly collect data from minors. 10. Third-Party Links Our platform may contain links to third-party websites. We are not responsible for their privacy practices. 11. Changes to This Policy We may update this Privacy Policy from time to time. Changes will be posted with an updated “Effective Date.” Continued use of the platform constitutes acceptance of the updated policy.